BMO Bank of Montreal Enhances ebusiness Operations Using Gomez Web Application Experience Management Solutions
Renews and Grows Contract for On-demand Web Performance Monitoring Services
DETROIT July 27, 2009
Gomez, Inc. (www.gomez.com), the leader in Web application experience management, today announced that BMO Bank of Montreal has renewed and grown its investment in Gomez's Web application performance monitoring solutions in a strategic move to further strengthen its brand and competitive edge in the online financial services industry. A six-year customer, BMO uses Gomez's on-demand Web performance monitoring solutions to measure the uptime, availability and speed of its public online banking services to ensure that it continuously delivers quality Web experiences to customers. By expanding its investment, BMO will now monitor the performance of key touch points that will help to continually improve the online customer experiences for all users.
Gomez's Web performance monitoring solutions help businesses like BMO identify and resolve issues by measuring how Web sites and Web transactions perform from the "outside-in" – from their end-users' perspective. Employing the world's largest physical testing network, spanning over 100,000 global measurement points, the Gomez solution provides BMO with rapid alerts to performance issues in real-time – before customers complain – delivering granular, object-level data that quickly isolates issues and their root causes. Using Gomez, BMO is able to baseline and track performance thresholds, prioritize and escalate troubleshooting when issues occur, as well as manage service-level agreements between its business, IT operations and development/QA teams.
Over the course of six years, BMO's IT operations team has been improving the uptime and availability of its public Web site using Gomez's services. Using Gomez Web performance benchmarks, it also tracks its performance compared to industry peers to ensure that it is always among the leaders. Now, recognizing that customers have ever-increasing expectations for fast and successful Web experiences, BMO's marketing and ebusiness group has elevated the role of Web experience management within the organization.
"A positive online experience can strengthen brand loyalty, especially banking online. It's not just a matter of speed but confidence in the success of the online experience. In this highly competitive financial services market, BMO's brand must also represent a top-quality online experience and Gomez's Web performance monitoring solution helps us ensure we deliver on that promise," said Bal Sahjpaul, Director of ebusiness, BMO Bank of Montreal.
"Performance issues can occur anywhere in the highly-complex Web application delivery chain – behind the firewall, in the cloud, via third parties, ISPs, as well as on end-users' PCs," said Matt Poepsel, VP of Performance Strategies at Gomez. "Ensuring Web pages and transactions perform well is a must-have for any organization doing business over the Web. The sure-fire way to avoid and resolve issues before they impact your customers, your brand and even your revenue is to continuously monitor performance from the end-user's perspective."
About BMO
Established in 1817 as Bank of Montreal, BMO Financial Group is a highly diversified North American financial services organization. With total assets of $432 billion as at April 30, 2009, and over 36,000 employees, BMO provides a broad range of retail banking, wealth management and investment banking products and solutions. BMO Financial Group serves its personal banking clients across Canada through its Canadian retail arm, BMO Bank of Montreal.
About Compuware Gomez
Gomez, the Web performance division of Compuware, provides the industry's leading solutions for optimizing the performance, availability, and quality of Web and mobile applications. The on-demand Gomez platform integrates solutions for Web load testing, Web performance management, Web cross-browser testing, and Web performance business analysis that test and measure Web and mobile applications from the "outside-in" — across all users, browsers, devices, and geographies — using a global network of over 100,000 locations. When combined with Compuware Vantage, Gomez offers the industry's only solution for optimizing application performance across the Enterprise and the Internet. Over 3,000 customers worldwide, ranging from small companies to large enterprises — including 12 of the top 20 most visited US Web sites — use Gomez solutions to increase revenue, build brand loyalty and decrease costs.
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Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
Press Contact
Brenda Menard
Gomez Division, Compuware Corporation
(781) 698-2393
bmenard@gomez.com
