The Web Experience Forum, to be held in Boston MA on October 14–16 2008, was created to bring all the dimensions of the web experience together under one roof. From technology, to global culture, to economics — you’ll come away with a fresh perspective on the web experience and how your business can profit from it.

Register today!

Welcome to the Gomez Monitor

As Web application experience management continues to be a top priority for a growing number of organizations, the first half of 2008 has been an incredibly exciting and hectic time here at Gomez. As a result, we have broadened the ExperienceFirst Platform, bringing to market an enhanced on-demand service for testing the impact of load on applications in development and a new innovative executive dashboard to measure the impact of web performance on an organization’s business health. Gomez continues to receive critical acclaim from analysts and press but, most importantly, we aim to continue to strengthen our relationship with you — our customers.

Have a topic you would like to see included in the Gomez Monitor? Submit it to Lorenz Jakober.

GOMEZ NAMED LEADER IN WEB EXPERIENCE MANAGEMENT

According to an August 2008 Forrester Research report, Gomez, Inc. "has made spectacular progress in the past 18 months," and has "become the leader in web experience management."

Entitled "Tech Horizons: Evaluating Gomez Web Experience Management Services" the new report rates the heat factor of the Gomez ExperienceFirst platform of services compared to its competitors, and classes Gomez as "on fire."

According to analyst Jean-Pierre Garbani, author of the report: "The unique value proposition of ExperienceFirst is the combination of advanced technology, a suite of solutions that covers the entire life cycle of a web based application, a flexible "a la carte" subscription model and a set of management dashboards targeted at the management users, from developers to business owners."

Download the report "Tech Horizons: Evaluating Gomez Web Experience Management Services"

NEW PRODUCT UPDATE

Business Pulse XF

Gomez’s Business Pulse XF, a dashboard for business and IT managers, accelerates actionable understanding of the impact of web performance on online business health. Leverage your existing investment in Gomez products with Business Pulse XF.

The dashboard links business KPIs to underlying web performance so you can ensure your web applications are operating at peak levels and measure their impact on brand, revenue and cost.

Click picture for further information.

With no hardware installation, back end integration, or extensive tagging, Business Pulse XF enables your company to:

• Foster collaboration using a common dashboard across business and IT
• Understand the impact of web experience on business performance
• Protect brand equity and zero in on opportunities to improve online business performance

Find out more and get IT and LoB on the same page with Business Pulse XF

Reality Load XF

Part of the Gomez ExperienceFirst platform, the self-service Reality Load XF solution combines traditional high volume web application load testing with broad geographic end-user experience testing generating real-world, browser-driven traffic from a global network of over 40,000 locations.

For QA teams, Reality Load XF augments existing internal load testing with the end-user perspective.

For IT operations, Reality Load XF helps quickly identify weaknesses or break points in end-user experience - under real-world load conditions - prior to seasonal promotions, new product introductions, or entry into new markets.

The new version of Reality Load XF delivers an almost 10x capacity increase.

New features include:

• More ISPs and geographies covered,
• Self-service test scheduling with diverse load testing profiles,
• Live reporting to see the impact of system tuning in real-time,
• New reports to see how load affects experience across geographies, pages and objects, and
• Enhanced administrative features that simplify multiple testing scenarios.

Learn more and identify weaknesses in the user experience with Reality Load

WebInsight Firefox Add-On

Use the Gomez WebInsight Firefox Add-On to fully integrate our Capture Service into your Firefox browser.

With this extension, you can load almost any website you want and submit that exact page to the Capture Service to see what that page would look like in other browsers!

Just click on the link below with your Firefox browser to automatically install it.

Download the Gomez WebInsight Firefox Add-On

THE 8 IMMUTABLE LAWS FOR DELIVERING QUALITY WEB EXPERIENCES

How to take your site to the highest levels of performance

On the web, your site is your business. Every slowdown or frustration felt by your customers will not be dismissed as an Internet problem — but as a customer service issue that directly affects your brand. So how to take your site to the highest levels of performance?

Follow the 8 immutable laws for delivering quality web experiences below:

1. Identify the action areas
For your web application to achieve its goals, your users must be able to fulfill a number of actions seamlessly.

2. Apply a comprehensive testing methodology
Within web experience testing, you may find a lot of contradictory advice about whether you should push active tests on your site (i.e. creating synthetic input) or whether you should monitor “real” experiences from actual end users — the right answer? Do both.

3. Benchmark against the best
Measure your site’s performance against that of competitors in your own industry and the best web performers.

4. Watch your partners’ performance, too
Are your partners meeting their SLAs and living up to your expectations — and those of your customers?

Take your site to the highest levels of performance with an in-depth look at all 8 Immutable Laws for delivering quality Web Experiences

Aberdeen Group Survey and Report

Application Performance Management: The Lifecycle Approach Brings IT & Business Together

The Aberdeen Group is surveying organizations to determine best practices for application performance management. The survey asks participants to identify their top goals and challenges in application performance management.

Take the survey now for a chance to win an Apple iPod

WEB EXPERIENCE CHALLENGE

Delivering Quality Web Experiences: How Do You Rate?

Delivering quality web experiences has never been more challenging. Increasing customer expectations, new technologies and application delivery approaches make managing your customer’s web experiences increasingly demanding.

Take the Web Experience Challenge to gauge your organization’s ability to deliver quality web experiences. The results include a printable assessment of your capabilities and best practices for reaching your goals.

Take the Web Experience Challenge Now!

BEST PRACTICES FOR LOAD TESTING

Online customer expectations continue to increase. They continuously demand more functionality, faster response times, and a consistent experience.

External load testing is a critical component of your QA and release plans. Baselining the external performance of your application with Backbone and Last Mile monitors ensures that you understand the performance of your application before, during, and after a load test.

This enables you to set load test goals properly, understand the effect of the load on the baseline, and determine how the application recovers as load is reduced.

Watch Gomez's webinar and learn how to ensure that your end-users' Web experiences scale under load