Streaming/Multimedia Monitoring

Protect the Quality of Multimedia Web Experiences for All Your Users

Multimedia video and audio content is now the fastest growing content type on the Internet. A lot of effort and investment goes into producing that great online advertisement, new music video or the trailer for the next blockbuster movie. If, however, the video stream is not available, you end up with “dead air.” As a result, the message has no impact and you generate no revenue. And if the stream buffers repeatedly and users have to wait too long or too often, the result is a poor customer experience. Both outcomes can have a negative impact on your brand and diminish revenue.

Protect your content investments and ensure the quality of streaming experiences for your end-users around the world. Gomez provides two solutions to monitor and protect the quality of your streaming media delivery:

  • Active Streaming XF, which automatically replicates a user requesting your streaming content and alerts you to availability, start-up time and delivery quality issues from locations around the world.
  • Actual Experience XF, which tags your Flash media player and collects streaming performance data from your users as they interact with the video content on your Website.

Each of Gomez’s streaming monitoring solutions provide the diagnostic details needed to rapidly identify delivery problems with either a Content Deliver Network (CDN) or content you deliver in-house. Both help you find quality issues that impact your end-users in different geographies across the entire Web application delivery chain.

When to use Gomez Active Streaming XF and Actual Experience XF

Gomez’s streaming monitoring enables companies to rapidly identify and resolve problems based on detailed and objective performance, availability and quality metrics. Use Gomez’s streaming monitoring solutions when:

  • Monitoring the Day-to-Day Operational Availability and Performance of Streaming Media
  • Measuring End-User Experience in Key Geographies and for Multiple Browsers
  • Indentifying Quality Issues such as Long Startup Times and High Rebuffering Ratios for End-Users
  • Choosing a Content Delivery Network for Streaming Media
  • Ensuring SLA compliance

Why Use Gomez Active Streaming XF and Actual Experience XF?

With Gomez’s streaming monitoring solutions companies gain access to an on-demand, self-service and integrated monitoring platform that is designed to:

  • Diagnose Web experience problems with multimedia content
    • Monitor the quality, availability and performance of streaming media
    • Receive alerts for problems with revenue generating content and in key geographies
    • Validate the readiness of infrastructure during change management periods
    • Pinpoint problems for key user groups with flexible charting and reporting
  • Optimize streaming media performance and quality for your end-users
    • Improve end-users’ streaming performance across ISPs, browsers and geographies
    • Quantify the quality of your streaming content delivery with an objective, numeric quality score
    • Tune performance and delivery across different media types, video sizes (full-screen, small window, etc.) and bit-rates
  • Improve CDN selection, optimization and management
    • Quantify the performance benefits of CDN investments for your key geographies
    • Objectively measure Service Level Agreements

Key Active Streaming XF and Actual Experience XF Features and Capabilities

Both Active Streaming XF and Actual Experience XF are available on-demand with consumption-based pricing.

Active Streaming XF

Actual Experience XF
  • Support for Windows Media, Progressive Flash and streaming Flash file formats
  • Easy-to-use test setup and self-service test administration
  • Detailed waterfall view of component times for individual test runs
  • Testing across multiple geographies to measure streaming performance
  • E-mail alerts for availability, start-up time and quality issues
  • Monitor Flex and Streaming Flash video and audio content
  • Capture your real-users’ streaming performance across geographies and browsers
  • Track and alert on the custom events you choose
  • Measure performance across the entire video stream (including inserted advertisements)
Screen shots measure the quality of multimedia content delivery using the powerful diagnostic real-time interface with operational and quality metrics gathered from around the world.

Screen shots measure the quality of multimedia content delivery using the powerful diagnostic real-time interface with operational and quality metrics gathered from around the world.

Validate the effectiveness of CDN and multimedia delivery infrastructure.

Validate the effectiveness of CDN and multimedia delivery infrastructure.

Identify your end-users’ streaming issues across geographies, connection types and browsers that impact start-up time, flash views and video completions.

Identify your end-users’ streaming issues across geographies, connection types and browsers that impact start-up time, flash views and video completions.

What Customers Are Saying

Fliqz’s business is anchored by our ability to deliver high-quality online video solutions, so a service that allows us to concretely measure and validate our delivery is invaluable. Using Gomez’s Active Streaming XF we can identify any start-time or rebuffering issues in short order so they can be resolved before our customers’ experience is impacted.

Benjamin Wayne, CEO,
Fliqz.com, a video hosting service