Infrastructure Changes
Reducing Change Management Risk — Will Your Web Applications Perform After Changes Are Made?
Application and infrastructure change requests — from large-scale projects to small patch requests — continually bombard IT operations teams. To responsively meet these requests, organizations must fully understand how these changes impact Web application performance and the end-user experience. Although change management has never been easy, today it is more challenging than ever because of the complex Web application delivery chain and expanding browser diversity.
Two recent research studies show poor processes and human error as the primary cause of downtime:
- Nearly half (49 percent) of major network outages are caused by procedural errors (Network Reliability Steering Committee)
- Sixty-two percent of enterprise application downtime was the result of human error (Yankee Group)
IT operations teams face a huge challenge: IT and infrastructure changes are a fact of life, but if they are not managed carefully these changes can lead to service outages, downtime and poor customer experiences.
With the Gomez platform companies can reduce their change management risks by:
- Load testing large and small changes, including infrastructure upgrades
- Finding issues across different browsers and mobile devices
- Identifying problems in preproduction and production environments before users do
- Validating changes made by key third parties so they do not impact end-users
- Monitoring the availability and performance of key transactions after changes are made and before users arrive
Successfully implementing changes to an organization’s IT infrastructure requires understanding baselines and validating performance after changes are made across the geographies where you do business. To ensure change management success — and to reduce the risk of unplanned downtime along with the associated brand damage — IT operations needs visibility into end-user performance. After each change management window companies need to validate that the customers coming to your Website can browse, buy and book online before end-users arrive and find out they cannot.
