Why You Need Gomez

The Challenge of Delivering Quality Web and Mobile Applications

Web and mobile applications are delivered to your users via a complex set of services called the Web application delivery chain. This complex chain links your infrastructure, your major ISP, the Internet, third party/cloud providers, Content Delivery Networks (CDNs), local ISPs and wireless carriers to the myriad combinations of browsers and operating systems that run on your users’ desktops.

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Problems can occur at any point along the Web application delivery chain. When they do, your users will experience a number of common issues, including:

  • Slow page loads and response times
  • Failed transactions and time outs
  • Dramatically different response times in different locations
  • Pages and transactions that don’t work or display properly in some browsers or devices

The result: lost revenue, brand damage, low customer satisfaction, increased cost.

Do you know a one-second delay in response time can reduce conversions by 7% and customer satisfaction by 16%? Read the latest research on how Web performance impacts business metrics including a study by Aberdeen Group.

Your customers may be having these problems right now — but you won’t know about them if you just test and monitor your applications from inside your firewall.

Your customers are outside your firewall — and they expect you to control the entire Web application delivery chain. If there’s a problem anywhere along the chain, they hold you responsible.

The Answer: Adopt an “Outside-In” Customer Point of View

The only way to really determine if your customers are having issues is to test your Web/mobile applications the same way your customers use them: from the “outside-in.”

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You need to test and monitor:

  • WHAT they do (by running key transactions and pages)
  • FROM WHERE they do it (by testing from different geographic locations)
  • HOW they do it (by testing on every browser, O/S, and mobile device)
  • WHEN they do it (by testing for normal and peak usage)

You also need to be able to determine the impact that performance has on your business.

The Gomez Global Network

Gomez provides a global testing network, allowing you to test and measure from every logical and physical layer in the Web application delivery chain. You can test the entire chain — from your actual user’s browsers to your data center — so you can find and fix the broadest set of issues to ensure a quality experience.

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Gomez delivers this capability in an integrated platform accessed through a self-service Software as a Service (SaaS) portal.

What Analysts Are Saying

Gomez has made spectacular progress to become the leader in Web experience management. Our overall evaluation placed Gomez in the ‘on fire’ category.

Jean-Pierre Garbani, Vice President and Principal Analyst, Forrester Research, “Tech Horizons: Evaluating Gomez’s Web Experience Management Services”

EMA views Gomez as one of the few companies that really ‘gets it.’ Gomez is one of the very best — and most versatile — answers available for accurately capturing the Quality of Experience of Web applications in alignment with business goals.

EMA, “An Adopter’s Guide to User Experience Management: How to Pick the Right Quality of Experience (QoE) Solution for You”