A Website just isn’t what it used to be. Faced with rising customer expectations and increasing competitive pressures, Website owners and managers are applying new technologies — such as AJAX, Flex, and Rich Internet Applications (RIAs) — to deliver a more interactive, more engaging, more customized user experience. Unfortunately, Most Web performance testing and monitoring methods have not kept up with advances in technology and changes in end-user habits, such as greater browser diversity and the growing use of mobile devices. When Web site owners fail to capture the true impact of these technologies in action, they leave themselves exposed to unseen business-impacting performance gaps.
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