US Banking Web and Mobile Site Performance Indices
January 22 – February 5, 2012 / 0:00 – Midnight
The Gomez Banking Performance Index provides the most comprehensive measurement of Web and mobile performance for U.S. retail banks with nine Website metrics and 12 mobile site metrics. These metrics provide deep insight into how your customers are experiencing the site.
Read more about how Gomez measures Web performance here.
Website Performance Index
Our Web site performance scorecard provides a “rank of ranks” on U.S. retailer benchmark home page measured from the Gomez Last Mile, home page measured on Internet Explorer and the process of ordering a product. Click on the columns below to see the detailed data.
- US Banking Account Details Business Process
- US Banking — Firefox
- US Banking — IE
- US Banking — Last Mile
| Overall Rank | Site | Banking Account Details
Rank |
Homepage Firefox
Rank |
Homepage IE
Rank |
Homepage Last Mile
Rank |
|---|---|---|---|---|---|
| 1 | Wells Fargo Bank | 3 | 1 | 1 | 1 |
| 2 | Branch Banking and Trust | 1 | 1 | 2 | 5 |
| 3 | TD Bank | 7 | 3 | 3 | 3 |
| 4 | Comerica Bank | 2 | 6 | 8 | 1 |
| 5 | PNC Bank | 4 | 9 | 6 | 8 |
| 6 | Regions Bank | 6 | 5 | 5 | 10 |
| 7 | M and T Bank | 11 | 6 | 4 | 6 |
| 8 | SunTrust Bank | 5 | 4 | 11 | 12 |
| 9 | US Bank | 7 | 13 | 13 | 3 |
| 10 | Sovereign Bank | 17 | 8 | 7 | 7 |
| 11 | ING Bank | 9 | 12 | 13 | 13 |
| 12 | HSBC Bank | 10 | 17 | 12 | 14 |
| 13 | Bank of America | 13 | 14 | 9 | 16 |
| 13 | Bank of the West | 15 | 10 | 15 | 15 |
| 15 | Ally Bank | 18 | 10 | 10 | 17 |
| 15 | Compass Bank | 12 | 15 | 17 | 9 |
| 17 | KeyBank | 14 | 16 | 16 | 11 |
| 18 | Citizens Bank | 15 | 18 | 18 | 18 |
Mobile Site Performance Index
Gomez Mobile Benchmarks rank mobile site performance for industry leaders. These aggregated results simulate AT&T, Sprint and Verizon wireless customers using an iPhone. The results allow you to compare mobile performance that will help your mobile site compete effectively, enhance your customer experience and ultimately drive sales.
| Overall Rank | Site | Average
Response Time |
Average
Availability (%) |
Average
Consistency (sec) |
|---|---|---|---|---|
| 1 | US Bank | 3.691 | 99.23 | 3.508 |
| 2 | KeyBank | 4.385 | 99.03 | 3.052 |
| 3 | M and I Bank | 6.646 | 99.13 | 4.287 |
| 4 | First Tennessee Bank | 5.689 | 98.77 | 5.004 |
| 5 | Wells Fargo Bank | 8.093 | 98.71 | 7.422 |
| 6 | Union Bank | 10.925 | 98.33 | 6.392 |
| 7 | ING Bank | 9.781 | 97.31 | 6.772 |
| 8 | Astoria Federal | 11.315 | 98.16 | 7.672 |
| 8 | Capital One | 10.407 | 98.13 | 7.974 |
| 10 | PNC Bank | 7.280 | 90.88 | 5.009 |
| 11 | Northern Trust | 11.217 | 97.49 | 7.772 |
| 12 | SunTrust Bank | 12.255 | 98.07 | 8.486 |
| 13 | Webster Bank | 10.270 | 94.45 | 10.037 |
| 14 | Regions Bank | 15.116 | 97.15 | 9.611 |
| 15 | Bank of America | 11.716 | 92.91 | 8.007 |
| 16 | Bank of Oklahoma | 28.771 | 98.66 | 22.469 |
| 17 | Sovereign Bank | 15.658 | 96.27 | 11.569 |
| 18 | M and T Bank | 16.898 | 96.05 | 11.435 |
| 19 | Zions First National Bank | 17.246 | 95.73 | 10.634 |
| 20 | JP Morgan Chase Bank | 20.084 | 93.04 | 10.320 |