Join Retail Systems Research and Gomez for this Complimentary Webinar

Wednesday, September 10^th, 2008

Time: 11am EDT.

45 minute long presentation followed by Q&A

Adding Web 2.0 tools and features to eCommerce sites is becoming mainstream, but industry experts at Retail Systems Research (RSR) urge retailers to understand the impact of these technologies on website performance and end-users' online experiences. According to RSR's new benchmark study "Playing Well with Others: eCommerce’s Evolving Role in the Customer Experience", "delivering quality web experiences while using advanced web technologies is now a competitive necessity."

Join Gomez Vice President of Performance Strategies Matt Poepsel and RSR Senior Analyst Steve Rowen for this complimentary webinar to learn:

• Key challenges for delivering quality online experiences
• Web 2.0 tool adoption trends and benefits
• Quick hit and strategic recommendations
• Pitfalls and best practices for ensuring quality web experiences when adding new features
• Benchmarking your site’s end-user experience against competitors and industry leaders

Our Speakers:

Steve Rowen
RSR Partner/Analyst

Steve Rowen is RSR’s emerging markets and retail data security and PCI Compliance specialist. In addition to having been a pioneering analyst in the field of customer data security, Rowen’s additional areas of coverage include environmental sustainability within retail, cross-channel and eCommerce applications, as well as merchandising and workforce management technologies. His analysis and insight have made him a frequent source to the Wall Street Journal, Boston Globe, ComputerWorld, eWeek, CIO Magazine, Internet Retailer, Chain Store Age and many others, as well as a sought-out presenter at high-level and educational industry events.

Matt Poepsel
Vice President, Performance Strategies, Gomez, Inc.

Matthew Poepsel leads the professional services team for web application experience management at Gomez Inc. This includes the breakthrough benchmarking service, which gives companies unprecedented insight into their web performance vis-à-vis their competition. In addition, Poepsel coordinates the company’s pre-sales engineering, consulting and educational offerings. Poepsel’s extensive speaking experience includes Internet Retailer, Retail Business Show, eMarketing East and a co-presentation with Office Depot at eTail.

Gomez, Inc. 10 Maguire Rd, Lexington, MA 02421

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